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GP Appointments

Happy optimistic young hospital surgeon

The past two years have been difficult for us all and we thank you sincerely for your support and understanding during these very challenging and uncertain times.

Although the pandemic is far from over, we are slowly trying to reintroduce a more ‘normal’ service.

All patients have been assessed by telephone first before being invited in for a face to face appointment. This has been essential to control the flow of people through the health centre and keep the most vulnerable patients (and staff!) safe. Sadly, we have regularly been subject to the accusation that GP surgeries were closed. This has never been the case for any of the practices within the Health Centre.

However, as the impact of covid continues to decline, we are keen to begin reintroducing patient choice when booking a GP appointment.

From Monday 9th May you can request whether you would prefer a telephone or face-to-face appointment.

There will remain some exceptions to this. For example, if you have an infectious viral condition which does not require examination, you may be asked to speak to the GP or nurse by telephone first to assess the most appropriate treatment for you.

Telephone appointments have proved a popular and convenient option for many and these will remain included within each routine clinic.

Making an appointment

When you call to make an appointment, our experienced administration staff will ask you some brief questions to direct your call. Please be assured they are not being ‘nosy’ or difficult; they are highly trained to ensure your problem is dealt with the most appropriate professional. This may be an optician if you have an eye problem, your local pharmacy for minor ailments, or one of our in-house clinical team such as our physiotherapist or wellbeing nurse. If you need to see the doctor, you will be allotted to the soonest or most appropriate appointment.

Patient safety advice

Although many public areas such as supermarkets and pubs have had restrictions fully lifted, all healthcare settings remain subject to patient safety and infection control measures. We therefore ask that you:

· Wear a face covering at all times within the health centre and sanitise your hands before being seated in the waiting area.

· Attend alone for your appointment (if possible) to reduce crowding in smaller areas.

· Be mindful of others in the waiting area and maintain social distancing where possible.

Finally, we are currently experiencing unprecedented increasing demand. As a result, you may need to wait a bit longer to see the GP, especially if you want see a particular doctor. Please be assured we are trying our hardest to accommodate all appointment requests, prescriptions and other queries, every day. Please be kind to our staff who are trying to help you all with very limited resources.

Thank you.

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Contacting your GP for COVID-19 Symptoms

NHS Inform has a wealth of information if you have COVID-19 symptoms. If you need further medical advice please call your GP practice during opening hours or call 111 when your GP practice is closed.

The NHS Inform coronavirus webpage remains the fastest way to obtain the latest health advice and information, including protective measures, how to get a test and how to self-isolate.

Travel Health and Vaccinations

If you’re planning to travel outside the UK, your travel health needs will depend on your individual situation. This includes: your destination, how long you’ll stay, what you’ll be doing and your general health.

You can access information on what vaccinations are required, together with malarial and safe travel advice at Fit for Travel

Travel health risk assessment

If you think you require vaccines and/or a malaria risk assessment, you should make an appointment with a travel health professional.

A travel health risk assessment is also recommended for some people, even when vaccines or malaria tablets aren’t required. This includes: older people, those with weakened immune system, those with long term conditions, pregnant women and children.

To make an appointment for a travel health risk assessment in Scotland, contact the NHS health board where you live. 

Alternatively, you can visit a private clinic for a risk assessment, advice and other travel vaccines

You should arrange a travel health risk assessment 6 to 8 weeks before you travel. This gives time for any vaccines you might need to become fully effective.

If your trip is sooner, remember it’s never too late to get advice.

Spring booster dose for high risk groups

The Joint Committee on Vaccination and Immunisation (JCVI) advised a spring dose of the COVID-19 vaccine as a precaution to those at extremely high risk, most of whom received their first booster around 6 months ago.

Who will be offered the spring booster?

adults aged 75 years and over (or will turn 75 by 30 June 2022)residents in care homes for older adultsindividuals aged 12 years and over who have a weakened immune system

The spring booster dose will usually be offered around 6 months since your last dose of the coronavirus vaccine. Some people may be invited sooner than this (at least 3 months since their last dose) to help protect them against any increase in coronavirus infections.

NHS Scotland will contact you to arrange your appointment at the right time for you.

Transgender Screening Information

No matter which, if any, gender you identify with, it’s important you’re aware of which screening services you’re eligible for.

Community Health Index (CHI) number

Your Community Health Index (CHI) number:

is a record of your date of birthidentifies you as male or femaleis unique to you

All NHS screening programmes in Scotland identify people who are eligible for screening through their CHI number.

Changing your CHI number

We understand that you may or may not wish to change your CHI number and have provided information to help you make an informed choice around accessing screening.

If you’d like to change your CHI number, speak to your GP.

Screening information for the transgender community

Abdominal aortic aneurysm (AAA) screening

Bowel screening

Breast screening

Cervical screening

Further information

If you’re unsure about what you’re eligible for, what you will or won’t be automatically invited for or have any questions about the screening service phone the surgery or the NHS inform helpline

National Gender Identity Clinical Network

You can also visit the NHS Scotland National Gender Identity Clinical Network website for more details about NHS gender services, and help and support for trans and non-binary people in Scotland.

Bowel screening

Half a million people in Scotland do their bowel screening test each year, and you’re 14 times more likely to survive bowel cancer if it’s found early.

Bowel screening is offered to people aged 50 to 74 across Scotland to help find bowel cancer early, when it can often be cured.

What does it involve?

Bowel screening involves taking a simple test at home every 2 years. The test looks for hidden blood in your poo, as this could mean a higher chance of bowel cancer.

The aim of the test is to find:

bowel cancer at an early stage in people with no symptomsother changes in the bowel, such as pre-cancerous growths called ‘polyps’

Most bowel polyps can be removed easily, which can prevent cancer from developing.

Roll up your sleeves for the coronavirus vaccine booster

It’s time to roll up your sleeve for the coronavirus (COVID-19) vaccine booster

People across Scotland have been getting the coronavirus booster vaccination. If you haven’t had yours yet, it’s not too late to roll up your sleeve.

Why should I get the vaccine booster?

Like some other vaccines, levels of protection may begin to reduce over time. The coronavirus vaccine booster dose will help extend the protection you gained from your first 2 doses and give you longer-term protection.

Am I eligible for the vaccine booster?

The Joint Committee on Vaccination and Immunisation (JCVI) recommends that the booster dose of the coronavirus vaccine is offered to:

everyone aged 16 years or overolder adults living in care homesfrontline health and social care workerspeople aged 12 years and over with a severely weakened immune system who have had a third primary dose children and young people aged 12 to 15 years who are at increased risk from coronavirus due to underlying health conditionschildren and young people aged 12 to 15 years who live with someone with a weakened immune system

Find out when eligible children and young people aged 12 to 17 years will be invited for their booster dose.

When can I get the vaccine booster?

The booster dose can be offered any time at least 3 months (12 weeks) after your second dose.

If you have not had either your first or second dose of the coronavirus vaccine, you should register to have them first.

How to book

You can log in to book using the same username and password details you set up for your first two doses of coronavirus vaccine.

If you live in NHS Western Isles or NHS Orkney local health board areas, you will not need to book an appointment online as local arrangements are in place.

If you’re aged 60 years or over or if you’re aged 16 years or over and have an underlying health condition, you will be invited to your vaccination appointment by letter or phone call. If you have not been invited yet, you can log in online or phone the national vaccination helpline on 0800 030 8013 to check if an appointment has been booked for you.

NHS Scotland will contact children and young people aged 12 to 15 years who are eligible for a booster dose and their parents or carers. Please wait to be contacted.

Read further information about the booster vaccination

COVID-19 Vaccination status – Re Travelling abroad

people walking inside airport station

Your vaccination status is a record of the coronavirus (COVID-19) vaccinations you have received.

Your status includes your name, date of birth, and any coronavirus vaccinations you have received in Scotland.

 If you are intending to travel abroad you should:

  • check the entry requirements for your destination country on the UK foreign travel advice pages
  • get up-to-date information from the website of your destination country
  • check the re-entry requirements for your return to Scotland
  • only request a vaccination record if it is absolutely required and you are due to travel in the next 21 days

Do not contact your GP practice about your coronavirus vaccination status. GP’s cannot provide letters showing your coronavirus vaccination status.

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What to do if you have coronavirus (COVID-19)

How to self-isolate, get an isolation note for work, and help your symptoms

Look after yourself and others by following this advice

Testing

Testing is available to people with and without symptoms. It can be done at home, or at one of the many coronavirus testing centres across Scotland.

If you have symptoms, you must self-isolate and book a PCR test.

The Symptoms of Coronavirus

The most common symptoms are new:

continuous coughfever/high temperature (37.8C or greater)loss of, or change in, sense of smell or taste (anosmia)

A new continuous cough is where you:

have a new cough that’s lasted for an hourhave had 3 or more episodes of coughing in 24 hoursare coughing more than usual

A high temperature is feeling hot to the touch on your chest or back (you don’t need to measure your temperature). You may feel warm, cold or shivery.

Close contacts

You’ll be sent a link to a secure online form so you can share who you’ve been in close contact with or any places you’ve been. The link to the form is unique to you. It’ll be sent to you through text or email.

You may get a phone call if you are linked to a higher risk setting, for instance health and social care.

Read further information about contact tracing

Read further information about close contacts

How to self-isolate

If you’ve tested positive for coronavirus, you must self-isolate.

Self-isolation means staying at home. You should avoid close contact with others by:

not having visitorsnot using taxis or public transportasking a friend or neighbour to get your shopping or arranging for a delivery to be left at your doornot sharing towels, clothes, toothbrushes or razors

You should also rearrange any vaccine or other appointments you have.

Read further information about self-isolation

Support

If you are told to self-isolate by Test and Protect you may be eligible for a £500 Self-Isolation Support Grant. You need a positive PCR test result to apply for the grant. Book a PCR test

If you need support but cannot get this from friends or family, phone the National Assistance Helpline (0800 111 4000) or textphone (0800 111 4114). The helpline is open from 9am to 5pm, Monday to Friday.

It’s also important to look after your mental wellbeing during self-isolation.

Isolation note for work

You can send an isolation note to your employer as proof you need to stay off work because of coronavirus.

You do not need to get a note (sick line) from a GP.

Get an isolation note

Read information about treating coronavirus symptoms

Rearrange your vaccine

If you’ve tested positive for coronavirus, even if you have no symptoms, you should wait until 4 weeks after the date you were tested to get the vaccine.

Rearrange or opt-out of your coronavirus vaccination appointment

PCR testing within 90 days of a positive result

You should not book a PCR test if you’ve tested positive for coronavirus in the last 90 days, unless you develop new symptoms.

Read further information about repeat PCR testing

LFD testing within 28 days of a positive result

If you have tested positive, you should pause routine LFD testing for 28 days after self-isolating. Count the 28 days from the day your symptoms started, or the date of your positive test if you didn’t have symptoms. If you’re identified as a close contact during this time, you do not need to test or self-isolate as long as you do not have any new symptoms, regardless of vaccination status. If you do develop new symptoms, self-isolate and book a PCR test.

How long does coronavirus last?

You may still have a cough or loss of, or change in, sense of smell or taste for several weeks.

Most people’s symptoms of coronavirus get better within 4 weeks.

However, some people may have ongoing symptoms. These can last for a few weeks or longer. This has been referred to as long COVID.

Read further information about the longer-term effects of coronavirus (long COVID)

Do we have your up to date mobile number?

woman sitting on carpet leaning on couch

Register for the Text Reminder Service

You can now register to receive information by text message on your phone regarding appointments and health care. 

To register for this service please complete our communication consent form. No identification is required for this service. If more than one person shares the use of the mobile phone number given for text messages, we will need a consent form from each of those people.

Change of details

If you have recently changed your mobile number or any of your other personal information please complete the Change of contact details form.

The Practice cannot be held responsible for messages sent to or received by the wrong person.

Opt out of Text Reminder Service 

If you would like opt out of any future contact via text messaging, then please let us know, by accessing the button shown below, and selecting “No” to opt out of our text reminder service, within the message box, please state “I wish to opt out of the text reminder service”.