It is easier and quicker to manage appointments via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Please telephone 0141 531 6490 or book online
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Consultation is by appointment
- Monday 8:00 to 18:00
- Tuesday 8:00 to 18:00
- Wednesday 8:00 to 12:00 (shared emergency cover only in the afternoon)
- Thursday 8:00 to 18:00
- Friday 8:00am to 18:00
- Additional Hours –Tuesday evenings (until 6.30pm) and Thursday mornings (from 7.30am)– suitable for patients with work commitments
Please help us
Please be aware that standard appointments are 10 minutes and emergency ones just 5 minutes.
If you want to get the best out of your doctor and be seen on time please try to bring just one problem to each appointment. If you think you may need longer or have several matters to deal with it may be worth making this clear to the receptionist when you book.
It is important that you inform the reception staff if you are unable to attend your appointment. This will allow us to offer that appointment to another patient. Failure to do so will result in a letter from the practice, informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list. If you are late for an appointment you may not bed seen.
Here is a list of the different ways you can access your General Practitioner
Bookable in advance
“Bookable in advance” dedicated slots that can be booked up to 4 weeks in advance for routine matters, chronic disease management and review
Bookable on the day
Bookable on the day” released each day, via reception and on-line, at 0800 and given out on a first come first served basis
Emergency” limited numbers of appointments for one urgent problem that cannot wait until the next available routine appointment
Telephone” messages. Patients may leave a message and their telephone number for the doctor of their choice. Certain matters can be resolved in this way without needing to come in. Please respect the fact that this is unscheduled extra work, however, so while your doctor will try to deal with your call that day, sometimes it may not be possible. In particular, we cannot commit to ringing patients at or after appointed times. Alternatively, the doctor may decide that it would be preferable for a third party, such as the practice nurse or the receptionist, to deal with the problem on their behalf.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you require an interpreter to attend with you when you see the doctor or nurse, please notify the receptionist and it will be arranged for you.
Fitness to perform in pantomime
Schools occasionally ask parents to approach their child’s GP for a statement of fitness to perform, in order to be allowed to take part in productions. We wish to make it clear that:
- This does not form part of NHS General Medical Services
- We are not at liberty to vouch for an individual’s fitness to perform any activity without a formal risk assessment process
- If you require such a statement, and your GP is happy to issue one, a private fee of £20 will be incurred
- In that instance, your GP will state that, on the basis of what is currently known, he/she is unaware of any medical reason why “X” should not take part in “Y”
- Please do not make an appointment – requests can be made in writing or by telephoning the practice
- The reception staff will advise you of any applicable charges.
Private medical examinations
Medical examinations for special purposes, such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services and will incur a charge. Please check the fee before arranging any such examination.
Request for GP letters/completion of forms
If your doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. If you require this letter urgently, please inform your doctor during your consultation. If you wish your doctor to complete a form/report for you, there may be an additional charge. Please allow 5 working days before uplifting your letter or form.